Privacy Policy
Effective Date: April 27, 2025
Introduction
At Vibrix Pharmacy, your health and trust are our top priorities. We are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including through our website, mobile platforms, and in-person consultations.
Information We Collect
We collect several types of information to provide you with high-quality pharmacy services, including but not limited to:
- Personal Identification Information: Name, address, date of birth, phone number, email address, health insurance details, and Social Security number (when necessary for prescription processing).
- Health and Medication Information: Prescription history, medical conditions, allergies, and other healthcare-related details necessary for safe and accurate service.
- Payment and Financial Information: Payment details (such as credit card information) used for prescription purchases or service payments.
- Technical Information: IP address, device information, browsing behavior, and interactions with our website or digital services.
- Other Relevant Information: Any other information you voluntarily provide to us, including through consultations, feedback forms, or support requests.
How We Collect Information
We collect your information through multiple secure channels:
- Directly from You: When you fill out forms, create accounts, communicate with our pharmacists, or use our online services.
- Healthcare Providers: Information shared by your prescribing physicians and healthcare organizations, with your consent.
- Service Partners: Data from insurance providers, delivery services, and healthcare technology partners involved in fulfilling your prescriptions.
- Public Sources: Public records or legally available databases, where applicable.
How We Use Your Information
Your information is used to provide you with personalized, efficient, and compliant pharmacy services, including:
- Service Provision: To fulfill prescriptions, provide medication consultations, process payments, manage deliveries, and offer related health services.
- Personalized Healthcare: To tailor medication plans and care recommendations based on your specific health profile.
- Communication: To send prescription updates, health tips, appointment reminders, service notifications, and important account information.
- Compliance and Legal Obligations: To meet federal, state, and local regulatory requirements.
- Service Improvement: To enhance our digital tools, personalize your experience, and optimize healthcare outcomes.
Information Sharing and Disclosure
We deeply value your trust. We do not sell or rent your personal information to any third parties. We only share your information when necessary, with:
- Service Providers: Third-party partners who assist in processing prescriptions, managing healthcare records, facilitating payment transactions, or delivering medications.
- Healthcare Providers and Insurers: As needed to coordinate care, verify prescriptions, and process insurance claims.
- Government Authorities: When required to comply with applicable laws, regulations, or legal processes (e.g., reporting to health authorities or responding to subpoenas).
- Business Transfers: In the event of a merger, acquisition, or business reorganization, your information may be transferred to the relevant successor entity.
Every partner we work with is contractually obligated to maintain the confidentiality and security of your information.
Data Security
We implement robust technical and organizational measures to safeguard your information:
- Physical Security: Secure facilities with restricted access to authorized personnel only.
- Electronic Security: End-to-end encryption, firewalls, secure servers, and multi-factor authentication protocols.
- Ongoing Employee Training: Our team members undergo regular privacy and data security training, adhering to strict confidentiality standards.
Despite our best efforts, no system can guarantee absolute security. If a data breach occurs, we will notify you in accordance with applicable laws.
Your Rights
You have important rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to regulatory and legal obligations.
- Restriction: Request limits on how we use or share your information.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Withdraw Consent: Withdraw consent where consent is required for data processing.
To exercise any of these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the policy, we will post the revised version on our website and update the effective date. We encourage you to review the policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Vibrix Pharmacy
384 S 400 W, Suite 200
Lindon, UT 84117
Phone: (888) 709-8999
Email: info@vibrixpharmacy.com
