Frequently Asked Questions

We're Here to Answer.

Whether you're wondering how to transfer a prescription, how our delivery works, or what to expect from our cash-pay model, you’ll find clear, helpful information right here.

FAQs

We are always available to answer personalized questions, so that we can empower you with the best results to help reach your goals. Reach out to ur team of experts and let's get on track.

How do I transfer my prescriptions to Vibrix Pharmacy?

Transferring your prescriptions is easy. Just fill out our [Transfer Request Form] or give us a call. We’ll contact your current pharmacy, handle the paperwork, and keep you informed every step of the way.

How long does it take to receive my medications?

Most prescriptions are processed and shipped within 24 hours of confirmation. Delivery time depends on your location and shipping method (USPS, FedEx, or UPS), but most patients receive their meds within 1–3 business days.

Can Vibrix deliver my medications to my home or office?

Yes! We offer nationwide delivery through USPS, FedEx, and UPS. You can choose the most convenient address for delivery during the setup process.

What payment options do you accept?

We accept all major credit and debit cards, HSA/FSA cards, and offer flexible payment options for eligible patients. Our cash-pay model is transparent and designed to save you money without compromising care.

Does Vibrix accept insurance?

Yes, we work with most major insurance plans. Our team will verify your coverage and provide you with any applicable co-pays or out-of-pocket costs. We also offer competitive pricing for cash-pay patients who prefer to bypass insurance.

Can I talk to a pharmacist directly?

Absolutely. Our pharmacists are available for consultations, medication questions, or concerns. Just call us or request a callback through your account portal.

Do you support patients on multiple medications?

Yes. We specialize in supporting patients with complex medication regimens. Our pharmacists can coordinate your prescriptions, offer refill synchronization, and even provide adherence support tools to help you stay on track.

How do I request a refill?

You can request a refill through your online account, by text, phone, or email. We also send reminders when you’re due for a refill, so you never run out unexpectedly.

What if I have an urgent issue or delivery concern?

Contact us directly at (888) 709-8999 or email info@vibrixpharmacy.com. Our team prioritizes time-sensitive concerns and will do everything we can to resolve your issue quickly.

Do you offer services for providers and partners?

Yes, we work closely with prescribers, clinics, and healthcare organizations to offer integrated, concierge-level pharmacy services. Visit our [Providers Page] or [Contact Us] to learn more.

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General Inquiry Form

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Reach out to our team of experts for any general contact inquiries.

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